Warranty Terms
1. How to Apply for Warranty
Solar Kit home warranty claims can be fulfilled by submitting a support ticket, which is required in order for parts to be replaced under the warranty. This is done via our support page on the website, and will require your order number. The support ticket allows for direct contact with our certified mechanics via email. Once the ticket is submitted, you will receive a response within 48 hours. Solar Kit home will evaluate your case and guide you through any tests that we may require.
A) What Will We Do?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will replace any parts deemed to have been damaged during shipping.
Warranty can be expedited at the customer’s expense, but Solar Kit home makes no guarantee of exact delivery date for expedited delivery items. Refunds will not be offered on expedited shipping costs if shipment is delayed.
B) What We Will Not Do?
Solar Kit home will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third-party service or part replacement unless agreed upon prior to the fix. Solar Kit home will not cover any damage that may occur during shipping if the owner uses its own shipping service. For more information, please check our Return Policy. We will not offer any warranty service to the owners who did not purchase from solarkithome.com or authorized dealers.
2. Warranty Conditions
Our technicians are the ones directly in charge of warranty information. They are more than happy to work with you per the conditions as shown below.
This warranty only applies to the original owner of a Solar Kit home. This warranty is limited to a one-time replacement of defective parts at the sole discretion of Solar Kit home. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with solar energy products as sold, operator error, water damage.
Solar Kit home will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage(s) must be reported to Solar Kit home via a support ticket. These can be filled out on our support page.
3. Claims
All claims to this warranty must be made through Solar Kit home. Proof of purchase will be required with any warranty request. Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through Solar Kit home within one year of initial purchase. Warranty claims may be submitted via a support ticket on our support page.
A) Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Shipping damage claims are extremely time-sensitive. We will not accept shipping damage claims later than 14 days from receiving the product. Take notice of any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to Solar Kit home via a support ticket on our support page.
B) Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is issued on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
7. Customer Relations
Customer satisfaction is one of our highest priorities at Solar Kit home. We work extremely hard to ensure that all of our customers are satisfied with their purchases. Situations and circumstances may arise in which a mutually agreeable solution is not possible.
We understand that when contacting our customer service representatives or technicians (via support ticket), an issue has arised and a solution is needed. We will work with you to ensure that the issue is resolved in the most timely manner. Inasmuch as we would like to help you, we do require your assistance, cooperation, and patience in trying to resolve the issue. We strive to provide a respectful and kind customer service experience, and expect the same kindness and respect in return.
Rude, vulgar, or threatening language directed at our staff or customer service representatives will not be tolerated. If this unfortunate situation is to arise, a warning will be issued.
